Help & Contact

Please contact us if you got any questions about your order, the payment process, our products, the Sites or the services we provide:


Phone: +41 77 978 36 96 (normal business hours CET)

Billing / Payment

All prices are listed in US dollars. We accept:

  • Credit cards
  • Paypal
  • Bank transfer
  • Apple Pay, Google Pay

Orders have to be paid on beforehand.

Product delivery

Please allow 5 business-days handling/processing time for all orders. Digital items (such as stock photos or music downloads) are normally delivered in 48h after payment. In any case, if you dont hear anything from us in 5 business days after your purchase, please dont hesitate to contact us via

In case you accidentally entered the wrong address on your order:

  • If the order has already been delivered, then we will not be able to reroute the package since we can´t bring back digital deliveries – sorry! U can try to contact the wrongly entered adress tough.
  • If the order has not been processed yet: Please contact us via to send us you correct address, please make sure to also include the order number.

Returns / Exchanges

We do not accept returns of any digital items (such as pictures or digital music downloads).

If you think, something is wrong with your order, please write us via and make sure to include your order number.

ARTHAS does not warranty and is not responsible for damages caused by misuse or abuse of the purchased items.

Your opinion & satisfaction matters!

Not happy with one of our products? Please dont hesitate to contact us, we are convinced to find a solution.

Also, if you have an Idea on how to improve our services, please let us know! We are constantly improving our Sites to deliver our customers the best possible experience.